Question 1

For First Time Riders: The Basics

Accepted Answer

If it is your first time at the studio, please arrive 15-20 minutes before class begins so that our front desk staff can give you a quick tour of our studio, help get you checked into class, and into a pair of cycle shoes. You will be introduced to your instructor before class begins. As we ride, the studio is lit only by Himalayan salt lamps, black lights and colored instructor spot lights.

Expect your first class to be challenging, but rewarding. No need to worry about keeping up your first few rides. You are in control of your ride intensity 100% of the time.
​
We recommend that all new riders sit in the second row so that you can get a feel for our class structure, choreography and intensity. Soon you will learn how to maximize your experience in class, climb higher, sprint faster, and expand your Roots!
​
For new riders, make sure you claim your intro offer so that you can take our studio for a test ride. Cycling shoes are included. If you need a pair of shoes, just let us know when you arrive at the studio. Your first shoe rental is complimentary.

Question 2

How do I book my ride?

Accepted Answer

Click on the "BOOK A RIDE" button at the top of this page.
Select your preferred Intro Offer and create an account
Reserve a Rhythm Ride and choose your preferred bike
Check your email for confirmation & studio policies
Bring water and arrive 15 minutes early

If you need any help or have any questions email us at info@rootsaquatics.com

Question 3

I am just starting my fitness journey – is that okay?

Accepted Answer

Absolutely! We believe that your condition, your goals, your strength, and your fitness level do not define your potential. Our classes are designed for all fitness levels and we encourage you to listen to your body. You have the control to make every class your own. The best thing about cycling, strength training and pilates is that it is for everyone!

Question 4

What is the late policy?

Accepted Answer

If you are not in the studio 4 minutes prior to the scheduled start time, it is considered a no-show and we reserve the right to assign your spot to another person on the wait-list.

For everyone’s safety, no riders may join a class 5 minutes after class has begun. Please be on time and be respectful of the class mood set by the instructor.

Question 5

What is the wait-list policy?

Accepted Answer

4 minutes prior to the start of class time, we give present riders on the wait-list priority and we let them into class. This allows present riders to get clipped into the bike just in time for class to begin.

Question 6

What is the cancellation/ no-show policy?

Accepted Answer

We require a 6-hour notice before class begins to make any kind of changes to your schedule without being charged. Riders who cancel after this 6-hour window or do not show up for a scheduled class will be charged for class. If you are on an Unlimited Package and you do not cancel/reschedule a class within the 6-hour time frame or simply do not show up, we will charge you the $15 class rate. If you are on a Class Package (Member or Non-Member), a class credit will be deducted from your package.

Question 7

Are cell phones allowed in the studio?

Accepted Answer

No cell phones allowed in the cycling studio. Give yourself 45 mins to let go and have fun! Distractions will not only affect you, but also your neighbors and instructor.

Question 8

Do I need special shoes for spin?

Accepted Answer

For safety and a more supportive ride, all riders are required to wear clip-in cycling shoes. Our Schwinn bikes are fitted with both SPD® cleats and LOOK® Delta cleats pedals. No Shoes? No Problem! We have custom shoes on us your first ride. If you don’t have cycling shoes, you can rent a pair ($2.50) and pick them up at check-in. We highly recommend eventually purchasing your own pair even if you are only spinning 1x/week; spin shoes last much longer than sneakers and you will not need another pair for a very long time. If you have your own cycling shoes with clips, feel free to bring them!

You will love clipping into the pedals, the secure position and push motion ensures the most complete pedal strokes, a more efficient ride and a fuller use of your legs.

Question 9

Is water available at the studio?

Accepted Answer

Be sure to bring a full bottle of water for your ride. If you need to fill up, we have free filtered water for you in the lobby or you can purchase a bottle of water for $1.00. Make sure you keep hydrated before and after each class. Sweating is guaranteed!

Question 10

What should I wear to class?

Accepted Answer

Wear clothing that you are ready to sweat in because we will work up some serious heat! Your favorite tight-fitting exercise attire is best. It is possible to get caught in the pedals so avoid all loose fitting pants.

Question 11

Where can I store my belongings?

Accepted Answer

We have cubbies in the hall that you’ll be able to keep your things in and adult locker rooms located on the ground level. We do suggest that you don't bring any valuables with you to class.

ROOTS CYCLE | CLASSES

ROOTS RHYTHM RIDE

Cycle N Shred

Cycle N Pilates